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Troubleshooting
Troubleshooting
Articles
The remote control for my DCH(200,6200, or 6416) receiver does not work
• Verify that the remote control is in “Cable” mode. • Verify that there are no obstructions between the remote control and the DCH re
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The DCH receiver(200. 6200, or 6416 )will not power on
DCH receiver may have received a software update and may not power on while the new software is being installed. Try again in a few minutes.
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No closed captions or program guides appear on the TV screen
If you use the IEEE-1394 connection, on-screen graphics, including closed captions and program guides, are not displayed by the DCH receiver. On-screen gra
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Colors do not appear correctly
Be sure to match up each signal to the same YPbPr connection(component video cable) on the TV. Otherwise, colors will not appear correctly on your TV. The
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There is no audio when viewing cable channels
Verify that the mute button on the DCH receiver(200. 6200, or 6416) or the remote control has not been pressed. Press MUTE on the remote contro
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There is no audio from the center and/or surround speakers of a home theater receiver connected to the DCH receiver(200, 6200, 6416)
Not all Dolby Digital® programs feature full 5.1 surround sound. In some cases, the programs may only contain left and right stereo audio.
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There is no video on the TV screen
• Verify that the TV is powered on and set to the appropriate input source for the DCH receiver. • Verify that the DCH receiv
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The DCH6416 receiver is making a humming noise.
The DCH6416 includes an integrated hard drive and a fan for cooling. During normal operation, the DCH6416 emits a low humming noise, similar to a personal co
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There are black bars to the right and left of the picture
Widescreen TVs display 4:3 programs in this format unless set to Stretch. Turn on the 4:3 OVERRIDE feature in the User Settings menu of your TV. This enables
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No closed captions display
• Verify on the User Settings menu that closed captions are enabled on the DCH receiver. • Verify that closed captions are enabled on the TV. &bu
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There are black bars above and below the picture
All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the picture) because of the shape of the display screen. Turn on the 4:3
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There are black bars on all four sides of the picture
This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD programming to fill the screen, depending on the capabilities of the TV, set 4:3
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