Cost to transfer telephone services
A one time fee of $10.00 will be billed to your account.
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Do you bill out for long distance calls?
No we do not bill out for long distance calls but when you install telephone services we do need to know what carrier you will be choosing.  So if you could ask the long
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How much does it cost to change my long distance carrier?
You will be billed a one time fee $5.00 per line.  We would need to know the pic code that you are changing to.
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How much does it cost to hook up telephone service?
  To get telephone service through Epic Touch Co for the Elkhart area we require a total of $70.00 this amount is broken out below so you will know exactl
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I forgot my password for my voice mail. Can you change it for me??
If this service is with the Epic Touch land line service it is possible for us to change it to any 4 digit number you chose, or we can reset it back to the original password.
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I have dial tone, but I can\'t dial from my cordless phone.
The phone may have a switch on it that has a pulse - tone switch on it. Try sliding it to the pulse position and see if that makes the phone works. If that doesn\'t
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I have no dial tone on any of my phones
Please check to make sure all lines are plugged in & receivers hung up. Do You have a cordless phone? If so please unplug it from the electrical outlet & th
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What is caller ID?
When your landline phone rings you will be able to see what number is calling you.  You can view our calling features @ www.epictouch.com
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Why do I hear another conversation while I am on the phone?
Your pair in the main cable is crossed up with another pair. A technician will have to come out and fix this problem or sometimes a cordless phone can do this and you can chan
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Why does my cordless phone sound staticy?
Several things may be happening here. You may be to far away from the base, your battery may be getting weak or you can try changing channels on your headset. If these things
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Why is my turbonet working but not my phone?
This can be caused by a bad filter at the NID or the wiring or equipment between the NID and the house. A technician will need to come out and repair this.
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