In general it is helpful if someone is home for requested home service. However problems with outside equipment can often be resolved by Epic Touch Service technical personnel without entering your premises. We can verify your signal quality at the point where the service cable enters your home/business. If noone is home it may not be possible to verify that there is not a problem inside the premises. We will leave notes or will contact you regarding your quality of service as our instruments see it at the entry point. If you have pets or other special considerations such as locked gates, it is best to notify us during the original request for service.
Why are some channels more clear than others? The most asked question in any cable service system is the one above. There are many reasons why pictures vary from channel to channel but we will deal here with a few....
