Your PC or router should be set to connect to the Internet using DHCP or ‘obtain an IP address automatically” method. Most computers or routers will have it phrased in this way. Do not choose PPOE. Most routers will ship with the correct method that will allow you to connect the router to Epic Touch service and have Internet access. You will need to access the router to setup any security you would like to have. Microsoft has a good website discussing this here, or you can refer to the manual that came with your router.
With DHCP, your computer or router will be assigned the correct information when it first connects to Epic Touch's Internet service. Whether you have an ADSL router or an Internet wall jack for connection, the DHCP server will automatically assign an IP address, DNS server address, and a default gateway address to your computer or router. If you would like a static IP, please connect a customer service representative at 697-2111 for more information about obtaining a static IP.
Each customer, on Epic's FTTP TurboNET service is assigned only one public IP address per service address. If you have more devices that need connected to the Internet, than you will need to purchase a router for your home network. The router will allow many private IP address for devices within the home and will have one public IP address for the devices to share for Internet connection.
Please, note. Once a device in the home has been assigned the public IP address, no other device can obtain a public IP address without releasing the IP from the first device. If one unplugs the Internet patch cable from the first device and wait approximately 2 hours, than the IP will
automatically be released by the DHCP server. You can release the IP manually from routers and computers. For routers, check the manual that came with your router, and for Windows XP you can check out this article. IP Release and Renew Procedure
