Epic Touch\Epic PCS would like to be able to answer your question. Please contact us either by coming into the nearest store, by phone, or by email. Stores: Elkhart Main Street620-697-2233 620-697-2111 9 AM - 6 PM Monday - Saturday LiberalCoronado...
Please refer to our website at www.epicpcs.com or call 1-800-544-4250 to speak to one of our representatives for this information.
When a call is disconnected by the other party, for any reason (they accidentally hit end key, the call was dropped due to low signal on the other party\'s end, etc., but you are not aware that this has happened and you remain on the line, you will hear this message. Since this message is on a...
EPIC PCS Billing starts at 12:00 am on the first day of the month and ends at 11:59 pm on the last day of the month. The bills are normally mailed out by the 4th of each month.
We do offer monthly plans that do not require a credit check to sign up with and still no contracts. Please go to our website www.epicpcs.com or call one of our Customer Service representatives at 1-800-544-4250.
All phones are manufactured within certain specifications. After the phones are manufactured, they are then tested to verify they fall within those specifications? with say a plus or minus 5% tolerance. Some phones are on the top side of the specifications and some phones are on the bottom side...
At this time there is no way to track the text messaging service.
With the correct message center number, you are able to text message other Epic PCS customers while you are in the extended coverage.
The message center number for using text messaging on your Epic PCS is +16205755996.
The phone number you are referring to is the Service Center number in your Epic PCS phone. The number you need is 620-575-5996. You normally do not need to put a one in front of this number unless you are in our extended coverage area then sometimes you will need it. Any customer service...
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You are not getting enough signal strength to receive calls or you have the phone set up to forward all calls. Look for at least 2 bars of signal strength on your phone. Try to place a call. If you can place a call, check the call forwarding options on your phone.
If you are on the prepaid plan, normal charges do apply. Your minutes will come off as a normal call. If you are on the monthly Community plan, and are in the Epic Touch local calling area, there are no chares for the call. If you are in the extended coverage area, you will be billed as a long...
Most phones all you have to do is press and hold the 1 button. This will direct you to your voicemail. The person will ask for your password. If you have not set up your password the password will be your full 10 digit phone number. The person will walk you through setting up your voicemail. If...
The voice mail number to all Epic PCS customers is +16203561060.
This is an indication that the voice mail box has not been set up properly in the switch, even if your voice mail had been set up and working correctly before. You will need to contact your local Epic PCS location and report this problem. When you call your local CSR, please give them your Epic...
When you press the power button, make sure you hold it down until the keypad lights. This indicates the power is on. The same applies to powering your phone off.
Yes, we do have online bill pay. You will need to stop by one of our EPICPCS stores in Elkhart, Guymon or Liberal to set up your account for online bill pay. If you have already set up your account here is the link to pay your bill online. www.epicpcs.com
Our goal is to provide simple to understand plans for our customers. We want you to understand how you are charged. When you are on the Community Plan with Epic PCS you are allowed unlimited local and incoming calls for $39.00 per month. For long distance charges, billing is in 1-minute blocks at...
The Epic Touch PCS bills are sent out on or arround the 4th of the month.
No, you are not required to put a deposit up. You are required to pay for your PCS phone and activation up front.
On the community plan, this option is available. With the prepaid plan, this feature is not available.
Using your Epic Touch Phone simply press 611 talk or send. Or you can call 1-800-554-4250.
It really depends on what is wrong with your phone. Usually what we do, is send your phone in and the technician will reply back to us with an estimated cost of repairs. We will then contact you to get an approval for repairs.
You can keep your PCS number. You can either purchase a new PCS phone or use an older phone you may have and keep your number with a purchase of a new SIM card ($30 + tax).
Although this is something many people can do without any hassle, in a few circumstances you may have this dilemma. It may be because we do not have that particular PCS phone set on your account in our records. Bring in your phone in so that we could make a record of that phone\'s IMEI number...
You may have tried to make the call too quickly after you powered up the phone.Try your call again. If this problem persists, call customer service.
Check to make sure that the SIM card in your phone is inserted properly. If the card is inserted incorrectly, insert the card properly. If the problem persists, please contact customer service.
One reason for this maybe that your line for out going calls is on Line 2 instead of Line 1. For most phones this in Settings, and then go to Call Settings, and then Line for Outgoing Calls. In this category make sure that Line 1 is selected.
If you hear three even beeps, the network is busy due to high call volumes. If you hear three escalating beeps, this usually means the PCS phone is not getting strong enough signal.
Press the talk button (send button). This will place the current call on hold and connect you to the second call. To swap back, press the talk button (send button). On most phones, you can just follow the options on the display to do this correctly.
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The Epic Touch virus alert email message that elkhart.com sends does not affect the phone. Those viruses are removed before they reach the users email client (the phone in this case). At this time(10-19-2004),there is not a virus that will harm the phones that customers have. There are some...
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To move from your current services to bundle pricing there is a $10 onetime service change fee. For new customers, depending on the bundle you choose there will be upfront costs, deposits, and activations fees.
Depending on the services you currently have bundles could be very beneficial to you. Moving your services to a basic telephone and cable bundle could result in savings up to $10 per month! You may also be able to upgrade your internet speed for the same price as your current services!
A service change fee is a $10 onetime charge when a customer would like to change their service, such as adding or changing any internet or cable features on their account. This includes upgrading internet speed and any cable additions to the basic lineup such as digital or premium packages or DVR...
Upfront cost is the money that is required at the time the customer requests service. The upfront costs differ depending on the services requested. The cost include $35 for telephone deposit, $25 for cable or internet deposit, ($60 minimum deposit is required on all accounts) $10 for phone...
We offer telephone and internet bundles, telephone and cable bundle and also telephone, cable and internet bundles. All bundle prices vary, see chart below. Our bundle pricing includes the basic services. Should you choose to take advantage of any of the many additional features we offer there...
In the past, your services at Epic Touch were split out and charged by individual service. With the bundles, we combine the services and charge one rate for the bulk of services. Taxes and surcharges are not included in the bundle pricing.
A one time fee of $10.00 will be billed to your account.
No, we do not bill out for long distance calls, but when you install telephone services we do need to know which long distance carrier you choose. Call the long distance you choose and ask for the 5-digit PIC code. Call the billing department and give the billing rep the PIC number. You will...
You will be billed a one time fee of $6.25 per line. This rate is subject to change. We need to know your long distance carrier's PIC code, so please call the billing department and give us the code.
To get telephone service through Epic Touch Co for the Elkhart area, we require a total of $61.25. This amount is broken down below so you will know exactly what you are paying for. $35.00 deposit $10.00 activation $16.25 first month service You must pay this amount upfront before we will...
If your voicemail service is with the Epic Touch land line service, we can change it your password to any 4 digit number you chose, or we can reset it back to the original password.
When your landline phone rings you will be able to see what number is calling you. You can view our calling features @ www.epictouch.com
Several things may be happening here. You may be to far away from the base, your battery may be getting weak or you can try changing channels on your headset. If these things dont fix your problem it may be the phone itself.
It is available; however, cable without a landline phone is not cost effective. Epic Touch pays an access line charge to get the cable service to each location. If the customer chooses not to get a telephone line at their home, there is a required charge of $53.94/per month plus a $211.00...
You can add cable features to your current cable services at anytime you would like. Changes are subject to a $10.00 Service Change fee. Please call or stop by our office and let us know what additional channels you would like to add. Here is link to our cable...
On each TV you would like the Music Channels, you will need a Primary Digital SD Receiver. The rental for each receiver is $3.95/per month.
Call our customer service department at 620-697-2111 and we will assist you in adding cable features.
A one time fee $25.00 will be billed to your account.
We complete a form with the customer’s ad information. There are 32 characters per line, including spaces and punctuation. We then take the number of lines and multiply them by the number of days that they want the ad to run. We then have a scale of prices for the answer to the above. If the...
Yes, there is a one- time, service change fee of $10.00 each time you make changes to your current services.
Click the correct remote in the interactive to begin your tutorial.(This tutorial requires a flash plugin.)Tutorial mirrored from http://www.universalremote.com/resources/software/tutorial/8700_8720_tutorial/8720.php
EPIC TOUCH offers digital cable channels, and the newest in High Definition channels. For complete list of channels available, checkout the Channel Guide.
Digital TV (not to be confused with "High Definition TV" is a new format for broadcasting television signals via satellite or conventional over land services (networks). Although digital tv is not mandated yet for all TV services it is on the near Horizon. Digital techniques are used to...
Do to changes in price it would be best to contact the local office .
The cost for the DVR will be an additional $12.95 per month to add for Basic Service only. If you have any of our Digital Channels the cost for a DVR is $9.95 per month. If you currently have a SD receiver that you would like to keep in addition to your DVR, the cost for that receiver will be...
• Verify on the User Settings menu that closed captions are enabled on the DCH receiver. • Verify that closed captions are enabled on the TV. • Verify that you are using an HDMI, component video, s-video, or broadband video(yellow connector) with the DCH receiver. The IEEE-1394...
If you use the IEEE-1394 connection, on-screen graphics, including closed captions and program guides, are not displayed by the DCH receiver. On-screen graphics and captions may still be overlaid by your TV, if enabled. Alternatively, use HDMI or component video instead.
DCH receiver may have received a software update and may not power on while the new software is being installed. Try again in a few minutes. Verify that the AC power cord is connected to the DCH receiver(200. 6200, or 6416) and an AC outlet. Unplug the DCH receiver from the AC outlet, plug it...
The DCH6416 includes an integrated hard drive and a fan for cooling. During normal operation, the DCH6416 emits a low humming noise, similar to a personal computer. The noise varies in volume occasionally when the speed of the internal fan adjusts to changes in the temperature around the DCH...
• Verify that the remote control is in “Cable” mode. • Verify that there are no obstructions between the remote control and the DCH receiver. Aim the remote control directly at the DCH receiver front panel, not the TV or VCR. The angle between the remote control and the DCH...
All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the picture) because of the shape of the display screen. Turn on the 4:3 OVERRIDE feature in the User Settings menu of your TV. This enables most standard screen TVs to display a full screen picture when the...
This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD programming to fill the screen, depending on the capabilities of the TV, set 4:3 OVERRIDE to 480i or 480p. This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox format. To confirm, wait...
Widescreen TVs display 4:3 programs in this format unless set to Stretch. Turn on the 4:3 OVERRIDE feature in the User Settings menu of your TV. This enables most wide screen TVs to stretch the video to fill the screen (see your TV manual for information about stretching 4:3 video). If the...
Not all Dolby Digital® programs feature full 5.1 surround sound. In some cases, the programs may only contain left and right stereo audio. Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the DCH receiver(200. 6200, or 6416)and the home theater receiver. ...
Verify that the mute button on the DCH receiver(200. 6200, or 6416) or the remote control has not been pressed. Press MUTE on the remote control to restore sound. If the DCH receiver(200. 6200, or 6416) audio output is connected to the TV, verify that the mute button on the TV has not...
• Verify that the TV is powered on and set to the appropriate input source for the DCH receiver. • Verify that the DCH receiver(200. 6200, or 6416) is powered on and tuned to an authorized cable channel. • Verify that all • Verify that the coaxial cable feed is firmly...
The following diagrams will be helpful to the cable subscriber setting up their own DCH receiver. These diagrams contain general views of TVs, VCRs, etc. Please refer to your TV and other equipment owners manuals before setting up your DCH receiver. DCH200 ...
The manual for a DCH receiver contains information about setup, operation, and care of the DCH receiver. DCH200DCH6200DCH6416
The remote control manual for the DCH receiver is located here. Additionally, an interactive tutorial is located here.
A reference brochure for the IGuide is here.
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Our service works on 1900 GSM. Our phones require a SIM card in order for them to work. If your phone has a place for a SIM card, we can usually use other carriers phones. We have come across some phones from other carriers, that have a lock on them. Most of the time we can get the unlock code...
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USB is a high-speed serial port that, along with FireWire, is replacing the ordinary serial and parallel ports that have been used in PCs since the 1980s. In theory, up to 127 devices can be connected to a single USB port on a computer's motherboard, or by using a USB hub, which itself has a number...
Each Customer Service Representative in the Elkhart PCS store is qualified to handle and receive your telephone, cable, and internet bills from Epic Touch. They can also give you the details and balance of your account and supply you with receipts for you payments. Customer Representatives...
In Elkhart, the after-hours drop box is located right before the drive up window at the main office (610 S. Cosmos).
Yes, we do now offer online bill pay.To begin enjoying the convenience of our online bill payment system, please contact our customer support department at 620-697-2111, and we will assist you in setting up your account. Here are just a few of the system’s features and benefits: You can view...
New customers must present a photo ID and may sign up after they have received at least one bill from Epic Touch. Existing customers will have the security code emailed to the email address on file at Epic Touch or mailed to them at the address on file at Epic Touch.
You can pay your Epic Touch bill or your Epic PCS phone bill at the drive up window at 610 S. Cosmos in Elkhart, Monday through Friday 9A.M. to noon and from 1P.M. to 5P.M.
The following graphics were taken from the Epic Touch Service Seminar on home wireless routers in the fall of 2009. The first three graphics explain how to access the routers internal web page and to verify the router's settings for Epic Touch service. The...
Channel 2 is available over the internet for those users who have a high speed internet connection like Epic Touch Co TurboNET and have purchased a subscription to the service. If you have a high speed internet connection, you can purchase a subscription by clicking the EpicMedia link on the...
Epic Touch highly recommends a user to have a strong password that would not be easily guessed by others. You can change your current email account password with a new and not-easily-guessed password on the EpicWeb Mail Access website. Here are the steps...1. Log into the EpicWeb Mail Access at...
\"This connection has limited or no connectivity. You might not be able to access the Internet or some network resources. \" We are seeing more issues of this since SP 2 updates have been released. Solutions to the problem are varied, however most of the solutions found on the web just mask the...
We recommend a minimum operating system of Windows XP.
Epic Touch's internet packages are developed with synchronous bandwidth for upload and download. So a customer with a 512K package is getting 512 Kbps up and 512 Kbps down. Most other internet providers offer different bandwidth(asynchronous) with the upload bandwidth being 50% to 90% less than...
The simplest way to deal with this issue is to add your friend email address to your WebAccess Contact list. Emails from email addresses that are in the Contact list will not be tested for SPAM.1. Log in to EpicMail WebAccess2. Find an email from your friend and...
Some users of elkhart.com's email server have experienced their sent email being rejected by another email service. This rejection usally comes in form of a 'bounced' email with the subject line of Undeliverable Mail. In some cases, the solution is to review and change the spelling of the email...
http://support.microsoft.com/default.aspx?scid=kb;en-us;q329570 Text from Link from Microsoft Knowledge Base: Microsoft Knowledge Base Article - 329570 Cannot Open E-Mail Attachments in Outlook Express After You Install SP1 The information in this...
Here is an option for you in not allowing Spam email to be kept in your account. This rule will delete any email that Epic’s spam filter flags as spam. 1. Access your account via EpicMAIL web site: mail.elkhart.com 2. Click Rules in Left pane. 3. Under...
Here is an option for you in not allowing Virus Notifications email to be kept in your account. This rule will delete an email that has the subject line of ---- > NOTICE: YOU WERE SENT A VIRUS THAT HAS BEEN STOPPED 1. Access your account via EpicMAIL web site: mail.elkhart.com 2....
Interspersed among the junk mail and spam that fills our Internet e-mail boxes are dire warnings about devastating new viruses, Trojans that eat the heart out of your system, malicious software that can steal the computer right off your desk, messages about free money, children in...
Some Firefox browsers will show an error when the New email or a Reply email is clicked. To correct this error, a user will need to clear the private data on the browser. Going to Tools>Clear Private Data, the user will need to make the selection shown and then click Clear Private Data Now.
Interested in learning more about EpicMail WebAccess or have a particular question. The best resource is the built-in help. Once you are logged-in to EpicMail WebAccess you will notice on the upper right corner of the window is the help link. After left clicking the Help link once, the help...
One technique that spammers and phishers are using to compromise customers computers is by sending out fake billing confirmations or fake membership confirmations. Here is one example of such an email.Epic Touch spam filtering may not identify the message as SPAM because the message is more of a...
A user of Firefox web browswer may receive a error message stating an 'Invalid Username/Password' when the user knows that they did not. The issue is caused by the user pressing the Enter/return key on the keyboard after typing the password. Some users will need to click the Login button instead...
Each email address on elkhart.com has 50mb of storage space. The user can manage this space via the web at mail.elkhart.com. To assist our customers, Epic Touch email software will automatically clean-up two folders: Junk E-Mail and Deleted. Each day the software will scan these two folders and...
To access your email from any Internet connected computer.... 1. Go to https://mail.elkhart.com/ 2. Enter User ID which is your complete email address. 3. Enter your password: 4. Click Logon If your UserID and Password is correct, a new browser windows will open and give you access to...
Epic Touch highly recommends a user to have a strong password that would not be easily guessed by others. You can change your current email account password with a new and not-easily-guessed password on the EpicWeb Mail Access website. Here are the steps...1. Log into the EpicWeb Mail Access at...
Authentication of outgoing(sending) emails reduces the SPAM emails being sent from within the elkhart.com network. Some email clients setting pages will be slightly different than what is shown below for Outlook Express. The main goal is step 6 which is to make sure outgoing email is being...
Uri Raz\'s web site list the following reasons how your email address may be harvested by a spammer. There are many ways in which spammers can get your email address. The ones I know of are : From posts to UseNet with your email address. Spammers regularily scan UseNet for email address,...
A user who has forgotten his\her email account or password can come by the office on Morton Street and visit with a Customer service representative on obtaining this information. This information can not be given over the phone.
There isn\'t any action that you need to do on your end when the Elkhart mail server catches the virus. The virus is deleted at that point and only the message information is passed along. We do recommend a personal virus program with it\'s latest virus definitions on customers local computers....
Please check out the Incredimail web help site to troubleshoot your issue with Incredimail. Incredimail Help Epic Touch email can be accessed via the web. This article can give you assistance: EpicMail WebAccess
Steps 1-4 in the graphics gives you a visual on how to access the Microsoft Mail client in Vista. 1. Click...Start icon (lower left corner of screen.) 2. Click... All Programs 3. Scroll up til you find Windows Mail. Click 4. Click Tools>Account The next set of graphics will give you...
This article decribe how to verify your email settings for use with elkhart.com email accounts. If you have never setup an elkhart.com email account on Outlook, please review this article: Setup for Outlook Express 6. To verify your username and password, use this article: How do I access my...
Phishing Example Notice the email looks like it has been sent by the admin at Microsoft.com(spoofed email address.) The email contains one graphic that is a web link not to Microsoft but to a different website completely. The worst part is the link is actually a computer program...notice the...
Most ISP providers will not allow a user to send email on their network unless they have an account on their email server. So if you are on another ISP network than the ISP provider may block you from sending email. This blocking is required because the ISP provider does not want a spammer to send...
Any users on Epic Touch network must use Epic Touch's outgoing email server(SMTP) of mail.elkhart.com to send email. This action is taken by Epic Touch to elmininate the potential of a spammer using Epic Touch's network to launch spam email. The easiest work around for this limitation is for one...
Open Outlook Express and go to Tools Accounts... Select the Mail tab and then press the Add button and select Mail.. Enter your First and Last name in the Display name: Enter your E-mail address. Enter mail.elkhart.com in both Incoming and Outgoing boxes: For your account name enter...
This diagram explains an email delivery to a user of elkhart.com email and how that SPAM is stopped before reaching the user's computer.Additional ArticlesA friend's e-mail that I receive is being marked as [SPAM]? [SPAM?] and Junk E-Mail FolderSPAM Control is not working!
The Epic Spam Control software will intelligently catch spam sent to your email account. Using a unique weighting system(see TESTS below), Spam Control helps make false positives a problem of the past. SPAMMERS are constantly trying to circumvent spam blockers and some SPAM will not be caught due...
Epic Touch has implemented the use of password complexity requirements. This action is to assist customers in protecting their email accounts. If your current password does not meet the complexity requirements listed below, you can log-on to your email account at EpicMail Web Access site and...
Question to CSR: A customer ask if there is anything EpicTouch can do about them receiving too many virus alert notices? Would spam control help? Answer: Epic Touch uses software on the Internet Mail server to help in controlling the spread of computer viruses. Once an email is identified as...
Virus spoofing examples: Email-distributed viruses that use spoofing, such the Klez or Sobig virus, take a random name from somewhere on the infected person?s hard disk and mail themselves out as if they were from that randomly chosen address. Recipients of these viruses are therefore misled as to...
There is two reasons that this could be happening.1. Someone knows your email password and is using your email account to send spam messages. Some of these messages are going to users that do not exist. Make sure your email account has a secure password. You can change your password at...
MIcrosoft has taken a different approach to email client software with the release of Windows 7: It is not included as an installed program. So you will not find Outlook Express(used in XP) or Microsoft Mail(used in Vista) in the newest operating system of Windows 7. Some computer manufactures...
SPAM and BACKSCATTER The Epic Touch email filter control software is a no charge service to elkhart.com email users. As...
Yes, we do offer DSL in our Elkhart area. We call this service Turbonet. The cost of our Turbonet is based on the bandwidth. Please stop by or call our our office at 451 Morton in Elkhart for more information. 620-697-2111
Internet connectivity is through Epic Touch FTTP(Fiber to the Premise). You will have been given a patch cable when you activated your Internet service. The patch cable is similar to a phone cable yet has a thicker circumference and larger ends. One end of the cable would be plugged into the...
If you have FTTP(Fiber to the Premise), then your Internet connection will be provided by an Internet jack. The Internet jack will look like a phone jack yet is wider than a phone jack. The jack may be labeled as CAT5, CAT5E, or CAT6. Depending on the house, the jack may be surface mounted with or...
The following instructions show you how to find your IP address and if necessary release/renew your IP address under Windows 2000, Windows XP and Vista. If you would like more information concerning IP addresses and understanding more about establishing an internet connection try out this detailed...
Vista has an added layer of security, and will not let you release an IP address unless you are running the command prompt as an Administrator. To do this, go to Start > All Programs > Accessories and look for the Command Prompt icon. When you find it, right-click on it to bring up a list of...
Some things that have an effect on your local connection and speed are programs that could be running on your computers in your home network. Some of these programs might be checking for updates, such as Windows and Anti-virus programs. Other programs are chat programs, weather programs,...
EpicTouch encourages all Turbonet customers to enable the Microsoft Firewall before using their computer on the internet. See Protecting your Windows XP computer from Viruses, Worms, and Trojans for further information. 1. Click Start 2. Click Control Panel 3. Double click Internet Options...
Your PC or router should be set to connect to the Internet using DHCP or ‘obtain an IP address automatically” method. Most computers or routers will have it phrased in this way. Do not choose PPOE. Most routers will ship with the correct method that will allow you to connect the...
Speeds or bandwidth of downloads are sometimes listed in kilobytes per second which differ from Epic Touch Service offering units which are in listed as kilobits per second. This chart shows that a 56 KBps download speed would equate to 448.0 Kbps. The difference is a factor of 8. ...
Epic Touch's internet packages are developed with synchronous bandwidth for upload and download. So a customer with a 512K package is getting 512 Kbps up and 512 Kbps down. Most other internet providers offer different bandwidth(asynchronous) with the upload bandwidth being 50% to 90% less than...
The quality of your Internet video streaming is based upon the Internet service package of which you are subscribed. Most Internet video streaming companies have minimum bandwidth requirements for their particular service to function at an acceptable viewer level. Their support page or FAQ site...
What are Pop-ups ads?Pop-up ads are advertisements that \"pop up\" in new windows while you are browsing the Internet. Why am I getting so many Pop-ups while I?m browsing the Internet?There are several reasons for this; a few of them are listed below. The website that you are visiting has set...
Many media outlets are reporting the potential of Internet users losing their ability to surf the Internet in July 2012. These two articles give more details and possible actions that a home user can perform. http://www.cnn.com/2012/04/23/tech/web/fbi-malware-dns/ ...
Anti-Phishing Working Group and FTC Consumer Alert
Speeds or bandwidth of downloads are sometimes listed in kilobytes per second which differ from Epic Touch Service offering units which are in listed as kilobits per second. This chart shows that a 56 KBps download speed would equate to 448.0 Kbps. The difference is a factor of 8. ...
Internet connectivity is through Epic Touch FTTP(Fiber to the Premise). You will have been given a patch cable when you activated your Internet service. The patch cable is similar to a phone cable yet has a thicker circumference and larger ends. One end of the cable would be plugged into the...
Currently Epic Touch does not set a limit on the number of computers that can share a single Turbonet connection. A router will be necessary to have more than one computer sharing the Turbonet connection. This article explains how a router connection would work. What should my computer or router...
If you have FTTP(Fiber to the Premise), then your Internet connection will be provided by an Internet jack. The Internet jack will look like a phone jack yet is wider than a phone jack. The jack may be labeled as CAT5, CAT5E, or CAT6. Depending on the house, the jack may be surface mounted with or...
Your PC or router should be set to connect to the Internet using DHCP or ‘obtain an IP address automatically” method. Most computers or routers will have it phrased in this way. Do not choose PPOE. Most routers will ship with the correct method that will allow you to connect the...
The document below is the PowerPoint slides from a Epic Touch Service Seminar in Fall of 2009. The document gives the steps needed to connect a wireless router to Epic Touch services and how to set the wireless security.
The following graphics were taken from the Epic Touch Service Seminar on home wireless routers in the fall of 2009. The first three graphics explain how to access the routers internal web page and to verify the router's settings for Epic Touch service. The...
Versions of Windows before Windows XP did not come with a built-in firewall. If you have a computer with an earlier version of Windows, such as Windows 2000, Windows Millennium Edition, or Windows 98, you should get a firewall and install it. You can use a hardware firewall or a software firewall....
Epic Touch encourage Internet users to be proactive in protecting their computer from viruses, worms, and trojan horses. A fire wall is one step in protecting your comptuer from these harmful foes. The document Protecting your Windows XP computer from Viruses, Worms, and Trojans gives simple...
One technique that spammers and phishers are using to compromise customers computers is by sending out fake billing confirmations or fake membership confirmations. Here is one example of such an email.Epic Touch spam filtering may not identify the message as SPAM because the message is more of a...
If an Elkhart Internet customer experience a virus on their computer, they are encourage to contact a private computer repair technician. Epic Touch does not provide repair services for customer related equipment issues.
Epic Touch encourage its customers to review this information Microsoft provides in regards to protecting your computer. Step 1: Use an Internet Firewall Before you connect your computer to the Internet, you should install a firewall. This is a piece of software or hardware that helps...
A special thanks to Patrick Crispen at NetSquirrel for providing this article. Built into Windows 98, 98SE, ME, and XP ("but what about Windows 95, NT, or 2000?") is a special tool called the "Microsoft System Configuration Utility" or simply "MSCONFIG." Designed to help you troubleshoot...
The following information from Microsoft web site can be helpful in understanding Viruses, worms, and Trojan Horses. Viruses, worms, and Trojan Horses are malicious programs that can cause damage to your computer and information on your computer, slow down the Internet, and use your computer to...
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The Epic Touch web site has been developed to answer this questions. Please click the link below to access this answer.http://www.epictouch.com/
You may pick up an application for employment at any Epic Touch location. Bring your completed application to 610 S. Cosmos in Elkhart, Kansas, or fax your application and your resume to 620-697-9997.